DOLMIR

Automations

The system does the hand-offs. The decisions stay yours.

Email, forms, CRM, management system, spreadsheets, documents: DOLMIR designs and builds the flows that make them work together. Each flow reads, checks and updates on its own — and stops where a person’s judgement is needed.

Watch a flowBring us a real process

01The problem

Every system works. The work sits in between.

The email lands in an inbox, the customer is in the CRM, the item in the management system, the quantity in a spreadsheet. Between one and the next there is a person who reads, copies, checks and lets people know — every day, for every request.

  • Email the request
  • Forms from the website
  • CRM the customer
  • Management system items and orders
  • Spreadsheets prices and stock
  • Documents drawings, delivery notes
  • Messages chats and calls
  • Approvals who says yes
  • People who copies

Every piece stays where it is. The flow makes them talk, and people stay where judgement is needed.

02The approach

Every flow has the same shape.

The systems, the rules and the people change. The shape stays: it comes in, it is understood, it is checked, it is done — and where judgement is needed, it stops.

  1. 01

    Input

    An email, a form, an order, a signal.

  2. 02

    Understanding

    What it is, who sent it, what it asks for.

  3. 03

    Rules and context

    Checked against what the company knows: customer records, catalogues, thresholds.

  4. 04

    Automation

    The repetitive steps, done by the system.

  5. 05

    Human judgement

    When it is needed, the flow stops and asks for a yes.

  6. 06

    Action

    After the yes: update, reply, notify.

  7. 07

    Record

    What happened, when, and who decided.

03A flow, live

Watch the signal cross the system.

Choose a scenario. The flow starts on its own and stops where a decision is needed: that one is yours.

Demonstration scenario: companies, people and data are invented.

Ready

  1. 01 Arrives

    Email

  2. 02 Understands

    Classification

  3. 03 Extracts

    Data

  4. 04 Verifies

    Catalogue

  5. 05 Updates

    CRM

  6. 06 Notifies

    Owner

  7. 07 Stops

    Approval

  8. 08 Acts

    Reply

  9. 09 Records

    Log

«We need 120 pieces of item 4410 by the end of the month.»

    04What connects

    The pieces you already have, connected.

    DOLMIR works above existing systems, not in their place. It connects wherever a reliable interface exists; where there is none, the hand-off stays assisted by a person.

    DOLMIR

    orchestration layer

      • Email
      • Messages
      • Notifications
      • Websites
      • Forms
      • Portals
      • CRM
      • ERP and management systems
      • Internal tools
      • Spreadsheets
      • Databases
      • Documents
      • APIs
      • Cloud services
      • Business applications
      • Machines
      • Sensors
      • Plants

      where technically compatible

    Every connection is verified in the survey, on your systems, before anything is promised.

    05Where it helps

    Where the work repeats.

    Flows we design. Each one adapts to your process: none of them is a package.

    • Example

      Website enquiries

      1. form
      2. qualification
      3. CRM
      4. alert

    • Example

      Incoming email

      1. reading
      2. classification
      3. routing

    • Example

      Customer requests

      1. data extracted
      2. check
      3. reply prepared

    • Example

      Internal approvals

      1. request
      2. threshold
      3. yes or no
      4. log

    • Example

      Data entry

      1. document
      2. fields
      3. check
      4. system

    • Example

      Reports

      1. data collected
      2. anomalies
      3. summary

    • Example

      Notifications

      1. event
      2. rule
      3. the right person

    • Example

      Documents

      1. arrival
      2. archive
      3. deadlines

    • Example

      CRM

      1. contacts
      2. activities
      3. reminders

    • Example

      Management system

      1. orders
      2. statuses
      3. progress

    • Example

      New customers

      1. data
      2. documents
      3. welcome

    • Example

      Operations

      1. signal
      2. intervention
      3. close-out

    • Example

      Custom integrations

      1. system A
      2. rules
      3. system B

    06Made to measure

    Every company has a different flow.

    We do not sell automations from a catalogue. We start from a real process, draw it as it is, and automate only the steps it makes sense to take away from people.

    The method, step by step
    • 01

      It starts from the process

      Real, recent cases, not a theoretical model.

    • 02

      We connect what is reliable

      Where a system does not expose its data safely, we say so before we start.

    • 03

      It stops where it must

      Thresholds, exceptions and decisions stay with a person.

    • 04

      It stays yours

      Flows, rules and the log, documented and readable.

    What exists today

    The request-for-quotation flow — reading, checking, a prepared reply, a person’s approval — is the DOLMIR Software prototype, tested on simulated data. The other flows on this page are scenarios: they are designed on your process, after the survey.

    See the prototype

    Bring us a real process.

    A hand-off that a person does by hand today, every day. In twenty-five minutes we find out whether it makes sense to automate it — and where it has to stop.

    Bring us a real processTalk to DOLMIR